Cisco Cisco Web Security Appliance S360 Guide De Dépannage

Contributed by Cordelia Neumann and Enrico Werner, Cisco TAC
Engineers.
Sep 09, 2014

This document describes access to the legacy Cisco IronPort tools, downloads, knowledge base, and
documentation.

The knowledge base, software tools, downloads, and documentation that you have previously accessed from
the Cisco IronPort Support Portal have moved to Cisco.com and you will need your Cisco.com ID (CCO ID)
and your new Cisco Service Contract Number to utilize these self−service offerings.

If you do not have a CCO ID, please register to obtain one at Cisco.com. Please use this documention to
register. Your Cisco IronPort Customer Support portal login cannot be used to log in to Cisco.com. You will
need to use your new or existing CCO ID. Once you have received your CCO ID, please link it to your Cisco
Service Contract Number.

Finally, if you call Cisco Customer Support to open a service request, you will need to enter your new Cisco
Service Contract Number to be routed for support. Please note that your Cisco IronPort company ID is no
longer recognized in the system. For assistance, you may press "0" at any time and a Customer Support
Representative will assist you.

You also can access the Cisco Support Community for Email Security and Web Security for legacy Cisco
IronPort tools.

If you need additional help with linking your Cisco service contract number to your Cisco.com User ID, click
here to contact support and one of our customer support representatives will assist you.

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Updated: Sep 09, 2014

Document ID: 118374