Cisco Cisco Agent Desktop 8.0

CAD 7.1 includes these new features.

Cisco Agent Desktop–Browser Edition (CAD-BE), a browser-based version of Cisco Agent Desktop

Cisco Agent Desktop includes up to 6 tabbed browser windows

Cisco Supervisor Desktop includes a supervisor workflow email alert action—email alerts that 
notify supervisors whenever skill group thresholds for Number of Calls Waiting and Oldest Call in 
Queue are not met

Cisco Supervisor Desktop includes an integrated browser window

Cisco Unified Mobile Agent is supported for use with Cisco Agent Desktop and CAD-BE

Cisco Unified Intelligent Contact Management (ICM) reason codes are integrated into CAD

Reason codes, wrap-up data, and phone books are assigned on both the global and work flow group 
levels

Cisco Agent Desktop can receive messages from third party applications via the new remote access 
IPC Receive event

If a reason code is deleted from ICM and then data is synchronized between the ICM and Directory 
Services databases using the Synchronize Directory Services fature in Cisco Desktop Administrator, the 
reason code change does not go into effect for CAD-BE and IPPA agents. 

To ensure that the reason code change takes effect for CAD-BE and IPPA agents, restart the Browser & 
IP Phone Agent (BIPPA) service. 

The following issues are open in CAD 7.1(1).

You can view more information and track individual CAD defects using the Cisco Bug Toolkit located 
at: 

.

3

Hold music after the call drops

3

Consult transfer sometimes gets third party control timeout.

3

ICM Admin Workstation Distributor node does not appear in Conf Setup.

3

CAD-BE does not display an error message when non-critical services down