Cisco Cisco Customer Voice Portal Downloads Guide De Montage

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Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation and Submitting a Service Request...................................................................4
Documentation Feedback...........................................................................................................................4

1. Planning Your Unified CVP Installation........................................................................................................7

Tasks for New Installations of Unified CVP.................................................................................................7
Tasks for Upgrading from Existing CVP Installations..................................................................................8
What Is Included in Unified CVP Installation?............................................................................................9

Unified CVP Components......................................................................................................................9
Unified CVP Licensing.........................................................................................................................10
Cisco MCU...........................................................................................................................................11

What is Not Included in Unified CVP Installation?....................................................................................11

2. Performing Pre-Installation Tasks..............................................................................................................13

Check Hardware and Software Requirements.........................................................................................13
Disable Cisco Security Agent (CSA)........................................................................................................13

Disabling the Cisco Security Agent......................................................................................................14

Prepare to Install VXML Server................................................................................................................15

Installing WebSphere Application Server.............................................................................................15
Installing IBM HTTP Server.................................................................................................................16

Install the Simple Network Management Protocol and WMI Windows Installer Provider.........................16

Installing SNMP and WMI Windows Installer Provider.........................................................................16

Increase Windows Virtual Memory...........................................................................................................18

Increasing the Size of the Virtual Memory Paging File........................................................................18

Disabling Multiple Ethernet Interfaces......................................................................................................18
Add a Certificate Signed by a Certificate Authority .................................................................................18
Close and Unlock all Unified CVP Related Files Before Installing............................................................19

3. Installing Unified CVP...............................................................................................................................21

Running the Unified CVP Installation Program.........................................................................................21
Later Installing Additional Unified CVP Components...............................................................................32

4. Installing Unified Call Studio.....................................................................................................................33

Running the Cisco Unified Call Studio Installation Program.....................................................................33

5. Installing CVP VXML Server on AIX Systems...........................................................................................35

Preparing to Install the CVP VXML Server...............................................................................................35

Installing CVP VXML Server................................................................................................................36

Configure VXML Server............................................................................................................................37
Enabling the Support Tools Protocol Adapter...........................................................................................37

6. Post Installation Tasks...............................................................................................................................39

Verify Installation......................................................................................................................................39
Run Batch Files........................................................................................................................................39

Running Reporting Batch Files............................................................................................................40

Exclude Unified CVP Processes from Anti-Virus Software Port Blocking................................................40

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(1)

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