Cisco Cisco Customer Voice Portal Downloads Guide De Montage
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Maintenance Window 2 - CS2, CS3, CS4, VS1
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Maintenance Window 3 - VS2, VS3, VS4
Scenario 4: Upgrade a subset of a server types from a CVP unit in a maintenance window
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Maintenance Window 1 - RS1, CS1
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Maintenance Window 2 - CS2, VS1, VS2,
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Maintenance Window 3 - RS2, CS3
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Maintenance Window 4 - CS4, VS3, VS4
Upgrade Considerations
Review the following upgrade considerations when you are planning a CVP unit and/or
multiphased upgrade.
multiphased upgrade.
CVP Unit and Multiphased Upgrades
When you divide a product upgrade into multiple steps, it is important that you consider the
following:
following:
General Considerations
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Components co-resident on servers
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Multiphased upgrades are not supported in deployments with co-resident components.
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CVP unit upgrades support co-resident components if all of the co-resident components
are part of the same unit. As with non-coresident components, the CVP unit must remain
offline until all components that comprise the unit are upgraded. For example, if you have
a co-resident VXML Server and Call Server in the same CVP unit, the unit can be upgraded;
when all of the components are upgraded the unit can begin to process calls.
are part of the same unit. As with non-coresident components, the CVP unit must remain
offline until all components that comprise the unit are upgraded. For example, if you have
a co-resident VXML Server and Call Server in the same CVP unit, the unit can be upgraded;
when all of the components are upgraded the unit can begin to process calls.
ICM PG Combo
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CVP/ICM PG combo deployment shares the SNMP infrastructure. The SNMP configuration
can be modified using either Contact Center SNMP or OAMP. OAMP maintains a private
view of the SNMP configuration file, and it is possible that there may be an overlap of
configuration parameters. If OAMP attempts to add a string that has already been configured
by the Contact Center SNMP, ORM returns an error.
can be modified using either Contact Center SNMP or OAMP. OAMP maintains a private
view of the SNMP configuration file, and it is possible that there may be an overlap of
configuration parameters. If OAMP attempts to add a string that has already been configured
by the Contact Center SNMP, ORM returns an error.
Caution: If a deployment did not follow the upgrade order and that deployment were to
handle calls, some call data may be lost. For example, if a 4.0 Reporting Server were to
handle calls, some call data may be lost. For example, if a 4.0 Reporting Server were to
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(1)
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Chapter 9: - Planning Your CVP Upgrade
Upgrade Considerations