Cisco Cisco Agent Desktop 8.5

The following issues have been resolved in CAD 7.1(2) SR2. For a list of caveats that have been resolved 
in earlier service releases, see the release notes for that service release.

http://tools.cisco.com/Support/BugToolKit

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1

SMC causes Tomcat to CPU spike on PGs 

1

Excel opened in Internet explorer causes Agents to freeze

2

DTMF tones are not sent when typed on keyboard

2

Consult call fails to clear from CAD desktop after it is transferred 

2

Rascal removes only first recording

2

IPPA 7.1 stats not updating properly. 

3

Enterprise server does not disconnect from cti srvr on Peripheral Offline

3

SystemData for Workflow Actions may not work for some languages

3

Broken collation when doing replication

3

Install of Client fails using Win 2K3 server

3

VoIPMonClientRec.dll login causes all recordings to stop.

3

URL starts Dialing a Hyperlinked Phone Number

3

ACMI fails to connect to ICM if TTL is greater than 10

3

Launch External Application Action with parameter is not working

3

IPPA Service Memory Leak

3

GetCallLog if no calls returned from server, client does not zero out re

3

Agent appears in Team Agent State Report but not in Team Agent Statistic

3

On closing CAD-BE window without logging out Agent state is not updated

3

Agent crashes while viewing reports

3

SupervisorRTDisplays:Col width of first col is not preserved if it is changed

3

WebPage script errors displayed in CAD IB stop CAD execution

3

Dutch and Danish show uppercase U’s for the hours

3

CAD Supervisor unable to Extend Recording Lifetime

3

Supervisor Workflow only works for calls with priority 1

4

Integrated browser does not redraw after javascript alert

4

If CAD Supervisor Desktop monitors agent, Windows WAV volume is set to 
half 

4

SWF - Checking for action type before setting it