Cisco Cisco Agent Desktop 8.0 Guide De Montage

When installing the Cisco Desktop Product Suite, it is recommended that the 
configuration files be installed on a network drive or other accessible location 
This location should:

■

be a public network drive or a local shared folder that all agents can 
access at all times.

■

allow write access to all agents. (See “Permission Requirements” in 
Chapter 3 of the Service Information manual for more information.)

If you plan to install the configuration files locally (on the administrator’s PC), the 
administer’s PC must have file sharing enabled. File sharing allows users to 
access files and folders on the administrator’s PC. 

This configuration is not recommended.

If file sharing is enabled on the administrator’s PC, it allows Desktop 
Administrator to share a local configuration with all agents. It is recommended 
that the administrator’s PC be a Window NT platform, because that does not 
restrict the number of users that can connect to the computer at any one time.

When installing the Cisco Desktop Product Suite on Windows NT Workstation, 
Windows 2000, and Windows XP Professional Edition platforms, the user must 
have administrator privileges.

Desktop Administrator users must also have Administrator or Power User 
privileges on these platforms. The reason for this is that the user must have 
sufficient rights to update registry settings.