Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Setting Up an ANI-Based Screen Pop
February 24, 2005
6-5
Now you must record a second macro to close the Advanced Find dialog box.
Make sure to keep Outlook and the Advanced Find dialog box open.
Make sure to keep Outlook and the Advanced Find dialog box open.
1. In the Work Flow Setup window, select Dropped from the Events list box.
2. Under the Actions list, click New to create a new action.
3. In the Select Action dialog box, select the Run Macro tab and then click
New.
4. In the New Macro dialog box, enter a new macro action name (for example,
CloseAdvFind) and then click OK.
5. In the Macro Editor dialog box, note that the macro name entered in Step 4
appears in the title bar. Click Record.
The Macro Editor dialog box minimizes.
6. Use your mouse to maximize the Advanced Find dialog box and begin
typing the following macro keystrokes; the Macro Recorder records your
keystrokes.
keystrokes.
NOTE:
You must add a delay at the beginning of the macro. See “Macro
Text” below.
7. Once you have finished recording the macro, press the macro hot key to
bring up the Macro Recording Suspended dialog box, and then click End
Recording.
Recording.
8. To test your macro, click Playback.
9. Once you are satisfied with the macro, click OK to save it and add it to the
list of available macros that can be selected as actions.
10. Select the new macro and click OK.
The Work Flow Setup window appears. Notice that the macro has been
added to the list of actions for the selected rule and event.
added to the list of actions for the selected rule and event.
Macro Keystrokes
Action
ALT-F
Access the File menu
C
Close the Advanced Find dialog box
Press F2 (or whichever key
has been set up as the macro
hot key)
has been set up as the macro
hot key)
Pause macro recording and bring up the
Macro Recording Suspeneded dialog
box
Macro Recording Suspeneded dialog
box