Cisco Cisco IPCC Web Option

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Notes
Remote Device
Remote
Protocol/Port
Server Protocol/Port
Server or Application
Protocol
Private Network at the
Central Controller site
ICM Router (Side A)
(MDS)
ICM Router (Side B)
(MDS)
Private Low:
TCP 41004 + (Instance
Number * 40)
Note: 
UDP Ports are not
used if QoS is enabled on
the ICM Router private
interface.
Private Medium:
TCP 41016 + (Instance
Number * 40)
Private High:
TCP 41005 + (Instance
Number * 40)
State Xfer for CIC:
TCP 41022 + (Instance
Number * 40)
State Xfer for CLGR:
TCP 41021 + (Instance
Number * 40)
State Xfer for HLGR:
TCP 41032 + (Instance
Number * 40)
State Xfer for RTR:
TCP 41020 + (Instance
Number * 40)
UDP 39500 - 39999
Public Network
(Test-Other-Side)
ICM PG (Side A)
(pgagent)
TCP 43006 + (Instance
Number * 40)
ICM PG (Side B)
(pgagent)
Port Utilization Guide for Cisco ICM/IPCC Enterprise and Hosted Editions Release 7.0(0)
5
Cisco ICM/IP Contact Center Port Utilization
Cisco ICM/IP Contact Center Enterprise Edition Port Utilization