Cisco Cisco Computer Telephony Integration OS 8.5 Guide De Montage
IN-1
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
I N D E X
A
ACD CDN
ACD DN
ACP1000
Agent Desktop installation
Agent group (Aspect CallCenter)
Agent registry key
Agents, peripheral terminology
Agent states
Agent Statistics grid
Alcatel
Application, Rockwell Spectrum
Aspect
Available state
Avaya
B
BusyOther state
C
CallAppearance registry key
CallCenter
Call events
Call Object registry key
ConnectionProfiles registry key
Connections registry key
CTI Driver registry key
CTI OS
advantages
application architecture
benefits
CTI OS Server installation
CTI OS system processes
CTI support by peripherals
D
DEFINITY
DMS-100
E
ECC registry key
EMS registry key
Enterprise Agent
Ericsson
Events