Cisco Cisco Agent Desktop 10.5 Mode D'Emploi
Cisco Desktop Administrator User Guide
22
March 1, 2013
3. Type your current password in the Old password field. Type a new password in
the New password and Confirm new password fields, then click OK. Your
Desktop Administrator password is now changed. You must restart the
application for the change to go into effect.
Desktop Administrator password is now changed. You must restart the
application for the change to go into effect.
To remove password protection from Desktop Work Flow Administrator:
When you remove password protection from Desktop Work Flow Administrator, you
automatically reset the password in Desktop Administrator to the default value, which
is blank.
When you remove password protection from Desktop Work Flow Administrator, you
automatically reset the password in Desktop Administrator to the default value, which
is blank.
1. In the left pane, select the Call Center 1 node.
2. Choose Setup > Change Password. The Change Password dialog box appears
(
).
3. Type your current password in the Old password field. Leave the New
password and Confirm password fields blank, then click OK.
4. You are asked to confirm that you want to leave Desktop Work Flow
Administrator unprotected. Click Yes. The Desktop Work Flow Administrator
password is removed. You must restart the application for the change to go
into effect.
password is removed. You must restart the application for the change to go
into effect.
Client Applications
User IDs, login names, and passwords are administered in Unified ICM for the
following applications:
following applications:
■
Agent Desktop
■
CAD-BE
■
IP Phone Agent
A user’s password is verified on the CTI server when the user starts an application.
Agent Desktop, CAD-BE, and IP Phone Agent User ID, Login Name, and Password
Agent Desktop, CAD-BE, and IP Phone Agent user IDs, login names, and passwords
are set up in Unified ICM and can be administered only through Unified ICM. Use
Unified ICM to change a user’s Agent Desktop password if necessary.
are set up in Unified ICM and can be administered only through Unified ICM. Use
Unified ICM to change a user’s Agent Desktop password if necessary.
Supervisor Desktop User ID, Login Name, and Password
A user’s Supervisor Desktop user ID and login name are the same as the user’s Agent
Desktop user ID and login name, and are set up in Unified ICM.
Desktop user ID and login name, and are set up in Unified ICM.
The first time Supervisor Desktop is started, the password is blank. It is up to the
supervisor to create a password using the Change Password functionality within
Supervisor Desktop.
supervisor to create a password using the Change Password functionality within
Supervisor Desktop.