Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Using the Integrated Browser
September 2011
61
The popup window browser tabs can be closed by clicking the Close button in the
upper right corner of the tab. If you access enough popup windows to exceed the
maximum of 15, the additional popups will use the default browser.
upper right corner of the tab. If you access enough popup windows to exceed the
maximum of 15, the additional popups will use the default browser.
To access a website using the Address field:
■
Type the website address (URL) in the Address field, then press Enter.
Dialing Hyperlinked Phone Numbers
You can dial a phone number displayed as a hyperlink on a web page merely by
clicking it.
clicking it.
■
The phone number must be 10 digits long and use the North American dial
string format:
string format:
(3-digit area code)(3-digit exchange number)(4-digit subscriber number)
Shorter numbers, such as local numbers without area codes or phone
extensions, cannot be dialed.
extensions, cannot be dialed.
■
The phone number can have parentheses around the area code, and use any
combination of space, hyphen, and period in the phone number.
combination of space, hyphen, and period in the phone number.
■
The phone number cannot contain alpha characters. For instance, the phone
number 800-GET-PZZA cannot be dialed.
number 800-GET-PZZA cannot be dialed.
■
You can dial a hyperlinked phone number only if your are in the Not Ready
agent state.
agent state.
■
A dialed hyperlinked phone number will not appear in the Recent Call List in
the Dial Pad window.
the Dial Pad window.
■
The phone number hyperlinks disappear if you refresh the site by
right-clicking and choosing the Refresh menu option. To refresh the page
without losing the hyperlinks, press F5 or click the Refresh button on the
integrated browser toolbar.
right-clicking and choosing the Refresh menu option. To refresh the page
without losing the hyperlinks, press F5 or click the Refresh button on the
integrated browser toolbar.
Supervisor Intervention
Your supervisor can “push” a web page to your browser. See
for details.