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Cisco
Cisco Agent Desktop 8.5
Guide De Montage
Cisco Cisco Agent Desktop 8.5 Guide De Montage
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Contents
■
System Capacity 22
2
Requirements
25
■
System Configurations 25
Thin Client Environments 25
■
System Requirements 26
Operating Environment 26
Minimum Hardware and OS Requirements 26
Operating Environment Language Requirements 28
VPN and NAT Requirements 28
Using NAT With IP Phone Agent and CAD-BE 28
Third Party Software Requirements 29
Microsoft Internet Explorer 29
Mozilla Firefox 30
Microsoft SQL Server 2005 Standard or Enterprise Edition 30
OpenLDAP 30
CTI OS 30
Monitoring Requirements 31
■
Supported IP Phones 32
Caveats on Using a Cisco 7920 Wireless Phone 32
3
Before You Install CAD 8.0 33
■
Overview 33
■
Setting Up Agents in Unified ICM 34
Setting Up Supervisors and Teams 34
Skills Statistics 34
Reason Codes 35
■
Preparing User Accounts and Permissions 35
■
Configuring Microsoft SQL Server 2005 for CAD 8.0 36
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