Cisco Cisco Agent Desktop 8.5 Guide De Dépannage
Recording, Monitoring, and Playback Problems
April 3, 2014
113
Problem
The message, “At least one or more errors occurred during
synchronization” appeared when the administrator performed
synchronization in Desktop Administrator.
synchronization” appeared when the administrator performed
synchronization in Desktop Administrator.
Solution
Check the Sync service log file. If the logged error points to Unified ICM
database ODBC connection failure, then make sure that:
database ODBC connection failure, then make sure that:
■
The user account that the Sync service is running has privileges to
open a Name Pipe connection (if Named Pipes are being used).
open a Name Pipe connection (if Named Pipes are being used).
■
If the logged error was “…could not prepare SQL statement” then
verify that the following LDAP key for Unified ICM has a value: LCC;
Servers; SvrType = Switch CTI Server; appName = Setup; sectName
= Server Parameters; keyName = PeriphID.
verify that the following LDAP key for Unified ICM has a value: LCC;
Servers; SvrType = Switch CTI Server; appName = Setup; sectName
= Server Parameters; keyName = PeriphID.
■
If the logged error points to LDAP connection failure, then make
sure that the LDAP service is running and that the LDAP_HOSTA
registry setting in HKEY_LOCAL_MACHINE\SOFTWARE\
sure that the LDAP service is running and that the LDAP_HOSTA
registry setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Calabrio\Site Setup (in case of 64-bit machines, HKEY_LOCAL_
MACHINE\WOW32\SOFTWARE\Calabrio\Site Setup) has the
correct value.
MACHINE\WOW32\SOFTWARE\Calabrio\Site Setup) has the
correct value.
Problem
Voice traffic generated by Desktop Monitoring and the VoIP Monitor
service is not tagged for QoS (quality of service).
service is not tagged for QoS (quality of service).
Solution
Winsock QoS is disabled for Windows XP and Server 2003 by default,
and must be enabled through the Windows registry.
and must be enabled through the Windows registry.
Follow these steps to enable the QoS Setting for the VoIP Monitor
service on Windows XP or Windows Server 2003:
service on Windows XP or Windows Server 2003:
If you are running Windows XP or Windows Server 2003:
1. In the Registry Editor, access the key
HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Services\TcpIp\Parameters
2. On the Edit menu, point to New, and then choose DWORD Value.
3. Type DisableUserTOSSetting as the entry name, then press Enter.
When you add this entry, the value is set to 0 (zero). Do not change
the value.
the value.
4. Quit Registry Editor, and then restart the computer.