Cisco Cisco WebEx Meeting Center WBS30 Manuel De L’Administrateur
Chapter 11: Set Remote Access Options
112
Set up computers for Remote Access
You can set up a computer for remote access in any of the groups you
created. If you do not know the group for which you want to assign the
computer, you can set it up in the Root group first and assign it to another
group later.
created. If you do not know the group for which you want to assign the
computer, you can set it up in the Root group first and assign it to another
group later.
To set up a computer for remote access, you or the customer must first install
the Remote Access Agent on the computer
the Remote Access Agent on the computer
—that is, the remote computer. To
start a Remote Access session, a support representative logs in to your
WebEx service Web site on a computer, called the local computer, and
establishes a connection with the remote computer.
WebEx service Web site on a computer, called the local computer, and
establishes a connection with the remote computer.
Before installing the Remote Access Agent, ensure that both the remote and
local computers meet the minimum system requirements.
local computers meet the minimum system requirements.
There are three ways of installing the Remote Access Agent:
Remote Access Setup Wizard: Follow the instructions in the wizard to
complete installation. For details, see
complete installation. For details, see
Send the Remote Access installer
link to users
(on page 115).
Manual installer: Run the Remote Access manual installer, and then
follow the instructions in the Remote Access Setup Wizard to complete
installation. For details, see
follow the instructions in the Remote Access Setup Wizard to complete
installation. For details, see
Download the Remote Access Agent installer
(on page 116).
Note: The manual installation option is useful if you want to distribute the installer
via CD-ROM or if your system or network does not allow you to install the Remote
Access Agent directly from the Remote Access Setup Wizard.
via CD-ROM or if your system or network does not allow you to install the Remote
Access Agent directly from the Remote Access Setup Wizard.
Silent installation: This option allows you to install the Remote Access
Agent without requiring any user interaction, such as specifying options in
a wizard. For details, see
Agent without requiring any user interaction, such as specifying options in
a wizard. For details, see
Use a silent installer to install Remote Access
(on page 117).
Set up the Remote Access Agent for your proxy server
The Remote Access Setup Wizard automatically detects the proxy server and
displays a dialog box in which you provide the proxy server information.
displays a dialog box in which you provide the proxy server information.
Before you can proceed to the Options panel on the Remote Access Setup
Wizard, provide your information in the Enter Proxy Server Password dialog
box, as follows:
Wizard, provide your information in the Enter Proxy Server Password dialog
box, as follows: