Cisco Cisco IPICS Release 4.9 Manuel Technique

2. In Quick launch application tab, make sure Cisco Jabber is configured (Cisco Jabber and 
package name com.cisco.im)• 

3. In SONIM yellow key setting, configure long press to launch Cisco Jabber• • 

D. On CIC APP• In Settings-> enable  Cross launch applications (applicable only to SONIM 
with yellow button). Android Devices with no yellow button display this option as greyed .• • 

If everything is configured correctly, business number should be displayed in CIC's contact 
details  to make Jabber call  and CIC users registered to Jabber should be able to tap on that 
number to make successful Jabber call. Ending the Jabber call, should have option to stay in 
Jabber or return back to CIC 

 
Please note the for Sonim phones, ensure CAPF in CUCM for Install/Upgrade to send new 
certificates and make sure user accepts those certificates unlike Samsung Phones which 
registers with one time certificate. 
 
 
Also the device security profile should be set for Secure Profile for Sonim phones. (snap shot 
below)