Cisco Cisco Finesse 8.5(3) Guide De Dépannage

Contributed by Linda Mordosky, Cisco TAC Engineer.
Jul 31, 2014

Introduction
Prerequisites
     Requirements
     Components Used
Enable Openfire Logging

This document explains how to enable Openfire debug traces for Cisco Finesse.

Cisco recommends that you have knowledge of Cisco Finesse and Voice Operating System (VOS) CLI
command prompt.

The information in this document is based on Cisco Finesse Version 9.1(1).

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

Note: If you enable Openfire logging, your performance on the Finesse server will be impacted. You should
disable logging once you have collected the necessary logs to optimize performance.

Note: You must restart the Cisco Finesse Notification Service and the Cisco Tomcat service on the Finesse
server after you enable logging. Logging impacts service. When you restart these services, agents failover to
the other Finesse server.

Note: Release 9.1(1) of Cisco Finesse offers new capabilities. With previous versions, before you can enable
or disable the Cisco Finesse Notification Service logging, you are required to stop the Cisco Notification
Service and the Cisco Tomcat service. With Cisco Finesse Release 9.1(1) ES3, this requirement is removed.
In order to enable or disable Cisco Finesse Notification Service logging, you must first ensure that the Cisco
Finesse Notification Service is running. If the service is not running, the command that is used in order to
enable or disable logging fails.