Cisco Cisco Agent Desktop 8.0 Guide De Dépannage
The deleted agent resources must appear in the List of Inactive Agents on the CRS AppAdmin page before
they are deleted. In the CRS AppAdmin Page, choose Subsystems > RmCm and click Resources.
they are deleted. In the CRS AppAdmin Page, choose Subsystems > RmCm and click Resources.
You can see a link to the Inactive Agents on this page. Click the link to view the List of Inactive Agents, as
shown.
shown.
In some cases, when an agent is removed from your IPCC Express server, an agent resources does not go to
the inactive state. You are not able to fully delete an agent in this situation. The next section describes how to
troubleshoot this issue.
the inactive state. You are not able to fully delete an agent in this situation. The next section describes how to
troubleshoot this issue.
Solution
Manual Steps to Bring the Agent to the List of Inactive Agents
Complete these steps: