Cisco Cisco Finesse 8.5(3) Guide De Dépannage

Finesse Commonly Used CLI Commands

Document ID: 116216

Contributed by David King, Cisco TAC Engineer.
Jul 05, 2013

Contents

Introduction
Commonly Used CLI Commands for Cisco Finesse
Log Collection
Packet Capture
Ping
Traceroute
DNS Lookup
See Version, Date/Time, CPU, Memory, Disk Utilization
Ensure DNS is Configured or Get Basic Network Information
View Overall VOS Process Statuses
Ensure NTP is Properly Synched
Port Utilization/Netstat Equivalent
Related Information

Introduction

This document describes some commonly used CLI (Command Line Interface) commands for Cisco Finesse.

Commonly Used CLI Commands for Cisco Finesse

Log Collection

In order to collect the logs for the majority of application issues, enter this commmand into the CLI:

file get activelog desktop recurs compress

The date/time range is specified with relative or absolute time. For example:

file get activelog desktop recurs compress reltime hours 2

file get activelog desktop recurs compress abstime 00:00:03/17/13 23:59:03/19/13

Tip: Use a "?" for additional syntax options.

Packet Capture

Enter this command into the CLI in order to perform a packet capture:

utils network capture file <filename> count 1000000

There are additional filters, but when you set the count to the maximum (1000000), it delivers the best results.
This is the packet count, so it captures 1000000 packets and then stops.

Tip: Use a "?" for additional filters.