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Finesse Agent Login Trace with the Use of Logs
Document ID: 116255
Contributed by Linda Mordosky, Cisco TAC Engineer.
Jul 22, 2013
Contents
Introduction
Prerequisites
     Requirements
     Components Used
Launch the Agent Desktop
Agent Login Credentials
SystemInfo
API_REQUEST
Establish the BOSH Connection
Agent Sign−in
Perform Login
Logout Codes, Reason Codes, PhoneBook
Introduction
This document describes the process involved in an agent login through the Finesse system with the log files.
It is important to understand the message flow between the different Finesse Components, the Computer
Telephony Integration (CTI) Server, and the client desktop so that you can successfully troubleshoot issues.
Prerequisites
Requirements
Cisco recommends that you have knowledge of Cisco Finesse and the Voice Operating System (VOS) CLI
command prompt.
Components Used
The information in this document is based on Cisco Finesse Version 9.1(1).
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Launch the Agent Desktop
In order to launch the agent desktop, copy this URL into the web browser: http://<your finesse
server>/desktop. In Finesse Version 9.1, HTTP or HTTPS is supported.