Cisco Cisco Finesse 8.5(3) Guide De Dépannage

Contributed by Sridhar Chandrasekharan, Cisco Engineering and Ryan
LaFountain, Cisco TAC Engineer.
Jul 31, 2014

Introduction
New and Updated Information
     Linux−to−Linux−Only Upgrade
     Installation and Upgrade Scenarios
     UCOS Release 10.0 and Refresh Upgrade
     Repository Size Increase
     Virtual Template (OVF) Changes and Partition Alignment
     Additional +E.164 Support
Cisco Finesse for UCCX
     Outbound Dialer
     Client OS and Browser Support
     Multi−line and Extension Mobility Support
Multisession Web Chat
Outbound Enhancements
Retirement of Other UCCX Features
     Cisco Agent Desktop Browser Edition

This document describes additional information about some of the changes in Cisco Unified Contact Center
Express (UCCX) Release 10.5 in order to raise awareness of important points on how a UCCX Release 10.5
system is designed, installed, and upgraded. UCCX Release 10.5 was recently released and contains many
new features, bug fixes, and serviceability improvements. Information on these new features will be published
with Release 10.5.

Note: For more information, refer to the UCCX Version 10.5 Release Field Communication discussion on the
Cisco Support Community.

UCCX Release 10.5 does not support Windows−to−Linux upgrades. Any release from Release 7.0(2)ES3
and earlier cannot be upgraded in a single step to UCCX Release 10.5. Windows UCCX installations must
first be upgraded to the latest service update (SU) on Release 8.5(1) to the most recent SU on Release 9.0(2)
or to the most recent SU on Release 10.0(1). You can then upgrade that release to UCCX Release 10.5. As of
July 10, 2014, interim Releases for Windows−to−Linux upgrade to UCCX Release 10.5 are 8.5(1)SU4,
9.0(2)SU1, and 10.0(1)SU1.

Refer to Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatability
Guide for the latest information on UCCX upgrade compatability.