Cisco Cisco Email Security Appliance C160 Mode D'Emploi

Problem-and-Solution. A problem-and-solution article addresses a 
particular error or issue that you might encounter when using a Cisco IronPort 
product. For example, a problem-and-solution article might explain what to 
do if a specific error message is displayed when you upgrade to a new version 
of the product.

Reference. Reference articles typically provide lists of information, such as 
the error codes associated with a particular piece of hardware.

Troubleshooting. Troubleshooting articles explain how to analyze and 
resolve common issues related to Cisco IronPort products. For example, a 
troubleshooting article might provide steps to follow if you are having 
problems with DNS.

Each article in the Knowledge Base has a unique answer ID number. 

The Cisco IronPort Support Community is an online forum for Cisco IronPort 
customers, partners, and employees. It provides a place to discuss general email 
and web security issues, as well as technical information about specific Cisco 
IronPort products. You can post topics to the forum to ask questions and share 
information with other Cisco IronPort users. 

You access the Cisco IronPort Support Community on the Customer Support 
Portal at the following URL:

https://supportforums.cisco.com

 Do not contact IronPort Customer Support for help with Cloud Email 

Security appliances. See the Cisco IronPort Hosted Email Security / Hybrid 
Hosted Email Security Overview Guide for information on getting support for 
Cloud/Hybrid Email Security appliances.

You can request Cisco IronPort product support by phone, email, or online 24 
hours a day, 7 days a week. 

During customer support hours (24 hours per day, Monday through Friday 
excluding U.S. holidays), an engineer will contact you within an hour of your 
request.