Cisco Cisco IOS Software Release 12.2(4)B

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. 
The site provides around-the-clock access to online tools, knowledge bases, and software. To access the 
Cisco TAC Web Site, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to 
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a 
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or 
password, go to this URL to register:

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco 
TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC 
Web Site.

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These 
classifications are assigned when severe network degradation significantly impacts business operations. 
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer 
automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, check with your network operations

 

center to determine the level of Cisco support 

services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network 
Supported Accounts (NSA). When you call the center, have your service agreement number and your 
product serial number available.

This document is to be used in conjunction with the documents listed in the 

.

CCIP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, 
iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, 
and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, The Fastest 
Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, 
CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco 
Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, 
Internet Quotient, IOS, IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, 
RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. 
and/or its affiliates in the U.S. and certain other countries. 

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply 
a partnership relationship between Cisco and any other company. (0208R)

Copyright © 2002, Cisco Systems, Inc.
All rights reserved.