Cisco Cisco Agent Desktop 10.5 Références techniques

Cisco CAD Service Information 7.0(2)

204

31-Mar-06

If the logged error was “…could not prepare SQL statement” then
make sure that the ICM peripheral ID key that is under
LCC\Application Data\Site Setup in LDAP has a value.

If the logged error points to LDAP connection failure, then make sure
that the LDAP service is running and that the LDAP_HOSTA registry
setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Spanlink\Site Setup has the correct value.

Problem

How can I tell if the Tomcat webserver is installed correctly?

Solution

Perform the following tests:

■

On the PC where the IP Phone Agent service is installed, check
Services in the Control Panel to see if the Tomcat service and the
IP Phone Agent service are running.

■

Verify you can see Tomcat’s html index page. In your web
browser, enter the URL http://IP address of the machine where
Tomcat is installed:8088/.

■

Attempt to display the following page in your web browser
without an error: http://IP address of the machine where Tomcat
is installed:8088/ipphone/jsp/sciphonexml/
IPAgentInitial.jsp

If these tests fail, check the following:

■

JRE is installed on your PC.

■

Ensure these two entries are set in the …\IP Phone
Agent\Tomcat\conf\wrapper.properties file:

wrapper.tomcat_home=…\IPPhon~1\Tomcat

wrapper.java_home=…\JavaSoft\JRE\1.3 or 1.3.1

NOTE: DOS may truncate any long file names to conform to the
8.3 filename format. These entries must use the short DOS file
names your machine has created for the file.

■

The file that maps URLs with JSP pages to the correct java
servlets, web.xml, must be in the …\Tomcat\webapps\ipphone\
web-inf directory.