Cisco Cisco Agent Desktop 10.5 Mode D'Emploi
Cisco Agent Desktop—Browser Edition User Guide
10
February 6, 2013
Logging in Using CAD-BE
You can log in using CAD-BE as a local agent or as a mobile agent. A local agent uses
CAD-BE within the contact center. A mobile agent uses Cisco Unified Mobile Agent to
connect to CAD-BE via any kind of phone (including a cell phone) from outside the
contact center. For instructions about logging in, see the appropriate section below.
CAD-BE within the contact center. A mobile agent uses Cisco Unified Mobile Agent to
connect to CAD-BE via any kind of phone (including a cell phone) from outside the
contact center. For instructions about logging in, see the appropriate section below.
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CAD-BE runs in the following web browsers:
Both browsers must have the Java Runtime Environment (JRE) 1.6.0_20 or later 1.6
updates installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
updates installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
NOTE: If you do not have JRE installed when you try to start CAD-BE,
you will be prompted to install it. After JRE is installed, CAD-BE will
continue to start normally.
you will be prompted to install it. After JRE is installed, CAD-BE will
continue to start normally.
NOTE: CAD-BE might function with other browsers and JRE versions,
but these configurations are not supported.
but these configurations are not supported.
Multi-line Phones
CAD-BE supports multi-line phones. However, the number of lines supported is limited.
You cannot log into a phone that has more than four lines (one ACD line and three
non-ACD lines).
You cannot log into a phone that has more than four lines (one ACD line and three
non-ACD lines).
Only two calls per line are supported.
Operating System
Supported Browsers
Microsoft Windows XP Professional
with Service Pack 3
with Service Pack 3
Microsoft Internet Explorer 7 and 8
Mozilla Firefox 3.6
Microsoft Windows Vista Business,
Enterprise, and Ultimate Editions with
Service Pack 1
Enterprise, and Ultimate Editions with
Service Pack 1
Microsoft Internet Explorer 7 and 8
Mozilla Firefox 3.6
Microsoft Windows 7 Professional,
Enterprise, and Ultimate Editions
Enterprise, and Ultimate Editions
Microsoft Internet Explorer 8
Mozilla Firefox 3.6
Red Hat Enterprise Linux 5
Mozilla Firefox 3.0