Cisco Cisco MediaSense Release 8.5(3) Fiche De Données

 

 

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Data Sheet 

Cisco MediaSense Release 9.1 

Product Overview 

Cisco

®

 MediaSense is an open-standard, network-based, scalable platform that supports recording, playback, live 

streaming, and storage of media, including audio and video, with rich recording metadata. It provides an efficient, 

cost-effective platform for capturing conversations between businesses and their customers. The conversations 

then can be examined by third-party analytics applications from Cisco technology partners to provide a variety of 

valuable business functions, including regulatory compliance review, quality management, service optimization, 

legal discovery, business intelligence gathering, agent training, and real-time guidance that can dramatically 

improve customer care. 

Business Value 

Contact centers handle thousands of customer conversations a day, but unfortunately much of the enterprise 

intelligence that could be gleaned from those conversations is never used - because it is either too expensive to 

capture or too difficult to mine for useful information. Cisco solves these challenges by recording conversations on 

the network - rather than on a device - simplifying the architecture, lowering costs, and providing optimum 

scalability. 

Just as important, the Cisco network-based recording approach allows for quick availability of the captured media 

for different applications - regardless of location - through simple application programming interfaces (APIs). These 

interfaces implement open web standards, enabling a new ecosystem of applications from Cisco technology 

partners that can gather useful information from conversations, either in real time or afterward. Such information 

can provide insights into caller concerns, guiding customer service agents toward speedy first-call resolution, 

thereby improving agent productivity while increasing customer satisfaction. With Cisco, gaining valuable business 

intelligence from customer conversations is no longer a daunting challenge. 

Table 1 lists the new features and benefits available in the latest release of Cisco MediaSense. 

New Features and Benefits of Cisco MediaSense 9.1 

●  This built-in application makes MediaSense a complete recording solution for many businesses. If more 

capabilities are required, however, MediaSense still enables best-of-class recording and analytics applications 
from a variety of Cisco technology partners. 

●  MediaSense performs upload and streaming of prerecorded video files to provide video-in-queue to callers. 

This feature allows businesses to provide information and advertising to callers waiting for a video-enabled 
agent or expert. For information about supported video endpoints, consult the Cisco MediaSense Solution 
Reference Network Design at: