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Cisco
Cisco Agent Desktop 10.0
Guide De Montage
Cisco Cisco Agent Desktop 10.0 Guide De Montage
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Contents
■
System Capacity 23
2
Requirements
25
■
System Configurations 25
Thin Client Environments 25
■
System Requirements 26
Operating Environment 26
Minimum Hardware and OS Requirements 27
Operating Environment Language Requirements 28
VPN and NAT Requirements 28
Using NAT With IP Phone Agent 29
Third Party Software Requirements 29
Microsoft Internet Explorer 29
Microsoft SQL Server 2008 R2 (64-bit) Standard or Enterprise Edition
30
Microsoft SQL Server 2014 (64-bit) Standard or Enterprise Edition 30
OpenLDAP 31
CTI OS 31
Monitoring Requirements 31
■
Supported IP Phones 32
Caveats on Using a Cisco 7920 Wireless Phone 32
3
Before You Install CAD 10.0
33
■
Overview 33
■
Configuring Unified ICM 34
Supervisors and Teams 34
Enterprise Data and Call History 34
Skills Statistics 34
Reason Codes 35
■
Configuring Non-ACD Call (Multi-line) Settings 36
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