Cisco Cisco Agent Desktop 10.0 Mode D'Emploi

Cisco

Index: Touch tones – Wrap-up data

Touch tones 38

entering during a call 38

entering during a transfer or con-

ference 38

Transferring a call 39

V

VPNs 14

logging in through 14

tunneling 14

W

Window behavior and options 28

Work sites 68

Wrap-up data 72

81