Cisco Cisco Agent Desktop 10.0 Mode D'Emploi

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10.0

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If enabled by your administrator, you can record any call you receive on your IP 
phone. You cannot listen to any recording you make, only a supervisor can.

To start recording a call, press the Option soft key while on an active call. Select Start 
Recording from the Options menu. “Rec” now appears on the status line of your 
screen.

To stop recording a call, press the Option soft key, and then select Stop Recording 
from the Options menu.

You might or might not be notified when your supervisor monitors or records your 
calls, depending on how the system is set up.

If notification is turned on and your supervisor monitors and/or records your call, 
you will see one of the following displayed on the status line: 

Rec (recording)

Mon (monitoring)

Rec/Mon (recording and monitoring)

You can log out only from the Not Ready agent state.

To log out, make sure you are in the Not Ready state, then press the State soft key 
and select Logout from the menu.

You are now logged out of the ACD.