Cisco Cisco Agent Desktop 9.0 Guide De Dépannage
Login and Logout Problems
March 13, 2015
117
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Desktop Administrator, Agent Desktop, or Supervisor Desktop was
installed on the same computer as the CAD services. They clear a
registry key (IOR Hostname under Site Setup) required by the LRM
service. Set the registry to the IP address of the CAD base services
computer and restart the CAD base services.
installed on the same computer as the CAD services. They clear a
registry key (IOR Hostname under Site Setup) required by the LRM
service. Set the registry to the IP address of the CAD base services
computer and restart the CAD base services.
For no more licenses:
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CAD-BE agents may have exited their browsers without logging out
first. Those sessions will continue to use up licenses for one minute
after the browser exited. Wait a few minutes and retry.
first. Those sessions will continue to use up licenses for one minute
after the browser exited. Wait a few minutes and retry.
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Agents logged out of extension mobility without logging out from
Agent Desktop, CAD-BE, or IP Phone Agent. These agents are still
logged in but in a Not Ready state. Agent Desktop will continue to
use the license until the application exits. IP Phone Agent will
continue to use the license until the BIPPA service is restarted or
the agents log in again and log out properly. CAD-BE will continue to
use the license until CAD-BE logs out or one minute after the
CAD-BE browser is closed.
Agent Desktop, CAD-BE, or IP Phone Agent. These agents are still
logged in but in a Not Ready state. Agent Desktop will continue to
use the license until the application exits. IP Phone Agent will
continue to use the license until the BIPPA service is restarted or
the agents log in again and log out properly. CAD-BE will continue to
use the license until CAD-BE logs out or one minute after the
CAD-BE browser is closed.
For a forced login that does not work:
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The agent is using an agent ID that is already logged in on another
extension or using an extension that is already logged in with a
different agent ID. Forced logins work only for the same
ID/extension pair. Use a different agent ID or extension or find the
other user and have that user log out. If you are on a call, drop the
call before attempting to force the login. Force login only works if
the extension has no call.
extension or using an extension that is already logged in with a
different agent ID. Forced logins work only for the same
ID/extension pair. Use a different agent ID or extension or find the
other user and have that user log out. If you are on a call, drop the
call before attempting to force the login. Force login only works if
the extension has no call.