Cisco Cisco Agent Desktop 9.0 Guide De Dépannage
Cisco Desktop Administrator Problems
March 13, 2015
93
Problem
The administrator made some changes in Work Flow Setup, and then
decided to cancel them. However, they were already saved.
decided to cancel them. However, they were already saved.
Solution
When a new action is created, any changes are automatically saved
before returning to the Select Action dialog box.
before returning to the Select Action dialog box.
Problem
The administrator cannot get a rule to work based on an internal
extension number.
extension number.
Solution
When Agent Desktop compares the telephone numbers, if the dial
string number format includes a leading x, then the telephone numbers
in the list must also include a leading x.
string number format includes a leading x, then the telephone numbers
in the list must also include a leading x.
Problem
An automated blind transfer to a route point or port in a workflow action
is failing because the device is not responding quickly enough.
is failing because the device is not responding quickly enough.
Solution
Add a delay to the workflow action before the blind transfer occurs so
that the device is ready and the operation can complete successfully.
that the device is ready and the operation can complete successfully.