Cisco Cisco Agent Desktop 10.5 Guide De Dépannage
IP Phone Agent Problems
March 2012
79
IP Phone Agent Problems
Problem
Agents do not see the IP Phone Agent service on their IP phones.
Solution
The following are some reasons why the service does not appear when
the services menu is accessed:
the services menu is accessed:
■
The IP Phone Agent service has not been configured in Unified CM.
■
The phone is not subscribed to the IP Phone Agent service.
■
The service URL in Unified CM has a hostname and the phone
cannot resolve it. Use the IP address instead.
cannot resolve it. Use the IP address instead.
■
The phone has not been rebooted after changes were made in
Unified CM. If a soft reboot does not work, try a hard reboot (unplug
the phone’s power cord and then plug it back in).
Unified CM. If a soft reboot does not work, try a hard reboot (unplug
the phone’s power cord and then plug it back in).
Problem
Agents see an HTTP error when selecting the IP Phone Agent service on
their phone.
their phone.
Solution
Some solutions:
■
The IP Phone Agent service URL in Unified CM has a hostname and
the phone cannot resolve it. Use the IP address instead.
the phone cannot resolve it. Use the IP address instead.
■
The IP Phone Agent service URL in Unified CM has an incorrect
hostname, IP address, or port. The port is specified in
<Parameter name=”port” value=”8088”/> under the section
<!-- Normal HTTP --> in the file
C:\Program Files\Cisco\Desktop\Tomcat\conf\server.xml.
hostname, IP address, or port. The port is specified in
<Parameter name=”port” value=”8088”/> under the section
<!-- Normal HTTP --> in the file
C:\Program Files\Cisco\Desktop\Tomcat\conf\server.xml.
■
The IP Phone Agent service URL is case sensitive. Enter it exactly as
specified in the Cisco CAD Installation Guide.
specified in the Cisco CAD Installation Guide.
■
The Tomcat service is not running on the CAD server.
■
The BIPPA service is not running on the CAD server.
■
The agent’s phone was not rebooted after changes were made in
Unified CM. If a soft reboot does not work, try a hard reboot (unplug
the power cord and plug it back in).
Unified CM. If a soft reboot does not work, try a hard reboot (unplug
the power cord and plug it back in).