Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Note De Mise

You can sort the Priority Summary Activity Report by either of these criteria:

You can filter the Priority Summary Activity Report by this parameter:

The Remote Monitoring Detail Report shows information about the agent 
monitoring activities of supervisors.

The Remote Monitoring Detail Report can include these charts:

Call Priority

Displays the report in order of the final priority level assigned to each call.

Total Calls

Displays the report in order of the number of calls assigned a particular priority 
level as their final priority level.

Call Priority Levels

Displays information for the calls assigned the specified priority level as their 
final priority level. Priority levels range from 1 (lowest) to 10 (highest).

Total Duration by 
User ID

For each supervisor, displays the total time duration that the supervisor spent in 
all monitoring sessions during the report period.

Average Wait Time 
by User ID

For each supervisor, displays the average time that the supervisor waits in the 
monitoring session before the actual monitoring starts. (Monitoring starts when 
the agent being monitored makes or receives a call.) This average is calculated 
for the entire report period.