Cisco Cisco Customer Voice Portal 8.0(1)

Prior Planning and Design Tasks and their Resources

Understanding Unified CVP and planning your Unified CVP solution are important parts of
setting up the product. Therefore, this manual assumes that you have completed the following
prerequisite reading and design work:

•

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_implementation_design_guides_list.html)

–

Study the Unified CVP overview material and the detailed descriptions of the various call
flow models.

–

Also, carefully examine the design information in the SRND.

–

Based on your study, choose the appropriate call flow model for your desired Unified CVP
implementation.

•

 (http://www.cisco.com/en/

US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html)

–

Create the simplified all-in-one-box step-by-step call model examples.

–

Use the troubleshooting information to experiment with the working examples.

Additional Information Required

In addition to design information, you need the following configuration reference material:

•

To successfully configure Unified ICME and use its features in conjunction with Unified
CVP, obtain, and refer to copies of the following guides:

–

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1001/
products_installation_and_configuration_guides_list.html)

–

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1844/

products_user_guide_list.html)

–

Refer to the 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps1001/tsd_products_support_series_home.html) link for detailed information
about Unified ICME.

•

Read 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

prod_installation_guides_list.html) in its entirety. This document provides installation
instructions and information about Cisco Security Agent for Unified CVP deployment.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)