Cisco Cisco Customer Voice Portal 8.0(1)

a VXML Server to execute VXML applications. The gateway performs both Ingress and
VoiceXML functions. This call flow model provides a sophisticated VoiceXML-based VRU,
for applications which in many cases do not need to interact with an ICM Server.

The VXML Server (standalone) does not provide statistics, and no database can be configured
to capture data from standalone VoiceXML applications.

In this call flow model, you should configure the Call Server with no services enabled.

Refer to the Operations Console online help topic Managing Devices > Configuring a VXML
Server (Standalone) for instructions on performing the following tasks:

•

Adding a VXML Server (Standalone)

Before adding a VXML Server (standalone) in the Operations Console, collect the hostname
and IP address of the VXML Server.

•

Editing a VXML Server (Standalone)

•

Deleting a VXML Server (Standalone)

Deleting a VXML Server (standalone) from the Operations Console deletes its configuration
data in the Operations Console database and removes the VXML Server from the displayed
list of VXML Servers.

•

Finding a VXML Server (Standalone)

You can locate a VXML Server on the basis of specific criteria entered into the search tool
within the Operations Console, or you can identify the server from the list of servers displayed
in the Operations Console.

•

Applying a License to a VXML Server (Standalone)

Using VXML Server with Unified ICME

This section describes how to integrate VoiceXML and Unified ICME scripts.

Integrating VoiceXML Scripts with Unified ICME Scripts

This section describes how to integrate the VXML Server into the Unified CVP solution. This
process involves:

•

Creating a Unified ICME script with ECC variables configured for VXML Server.

•

Creating a VRU Script to run in the Unified ICME script.

The following steps describe how to call the VXML Server from an Unified ICME script.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)