Cisco Cisco Customer Voice Portal 8.0(1)

Configuring QoS for the VXML Server

Quality of Service (QoS) is the measure of transmission quality and service availability of a
network (or internetworks).

Note: For more information about defining QoS criteria, see the Enterprise QoS Solution
Reference Network Design Guide.

Procedure

This section describes how to configure QoS settings for the VXML Server.

Open the Operations Console.

Choose Device Management > VXML Server.

Click Add New or select an existing VXML Server name and click Edit.

Select the Configuration Tab and use the drop-down list to choose a Select QoS Level.

Note: For more information, see the Enterprise QoS Solution Reference Network Design Guide.

Click Save.

Restart the VoiceXML Service.

Configuring a VXML Server (Standalone)

In the Unified CVP VXML Server (standalone) call flow model, the Call Server routes messages
between the components. Calls arrive through a VoiceXML gateway and interact directly with
a VXML Server to execute VXML applications. The gateway performs both Ingress and
VoiceXML functions. This call flow model provides a sophisticated VoiceXML-based VRU,
for applications which in many cases do not need to interact with an ICM Server.

The VXML Server (Standalone) does not provide statistics, and no database can be configured
to capture data from standalone VoiceXML applications.

In this call flow model, you should configure the call server with no services enabled.

Adding a VXML Server (Standalone)

Before adding a VXML Server (standalone) in the Operations Console, collect the hostname
and IP address of the VXML Server during the installation of Unified CVP software.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)