Cisco Cisco Customer Voice Portal Downloads
Figure 19: Type 8 Unified CVP with Type 8 VRU-Only, Unified ICME
Note: The numbers in the figure represent call flow progression.
Configuration overview for this call flow model:
•
There is one Network VRU: a Type 8 when NIC is queuing and transferring calls.
•
Define a Translation Route and labels for the VRU Peripheral (Network VRU labels do not
need to be configured.)
need to be configured.)
•
Use the ICM Script Editor’s TranslationRouteToVRU node to connect the call to the Network
VRU.
VRU.
The following table contains the configuration instructions for this call flow model.
Table 11: Configuration Checklist, Type 8, Unified CVP VRU-Only, Unified ICME
Settings Specific to This Call Flow Model
Where to Go/What To Do
Check
off
when
done
off
when
done
Do the following:
Configure the VoiceXML Gateway used for
the VRU leg:
the VRU leg:
[ ]
•
For Step 1, in the Operations Console select Device
Management > Gateway > File Transfer > Scripts, then
Management > Gateway > File Transfer > Scripts, then
1. Transfer the following Unified CVP
gateway scripts using the Unified CVP
Operations Console:
Operations Console:
browse to the <cvp root>\Cisco\CVP\OpsConsoleServer
\GWDownloads folder.
\GWDownloads folder.
Refer to the Operations Console online help for detailed
instructions.
instructions.
–
bootstrap.tcl
–
handoff.tcl
•
For Steps 2 and 3, see the "
–
survivabilty.tcl
–
bootstrap.vxml
•
For Step 4, see the "
–
recovery.vxml
" sections.
–
ringtone.tcl
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 2: - Configuration Overview
Unified CVP VRU Call Flow Models with NIC Routing