Cisco Cisco Customer Voice Portal Downloads
Note: Play Media sets the ECC variable user.microapp.error_code to zero, indicating success,
if control proceeds out the Checkmark (success) branch of the Run External Script node. If
control proceeds out the X (failure) branch, Play Media typically sets this variable to one of the
codes listed in
if control proceeds out the Checkmark (success) branch of the Run External Script node. If
control proceeds out the X (failure) branch, Play Media typically sets this variable to one of the
codes listed in
Play Data (PD) Micro-Application
The Play Data micro-application retrieves data from a storage area and plays it to the caller in
a specific format, called a data play back type.
a specific format, called a data play back type.
Some possible sources of the data to be played back:
•
Information retrieved from a database look-up.
•
Information entered by the caller.
Play Data and Data Storage
Before this micro-application can be called, you must specify the location of the play back data.
You do this with a Script Editor Set node that points to one of the following storage areas:
You do this with a Script Editor Set node that points to one of the following storage areas:
•
One of the standard ICM Peripheral Variables (PeripheralVariable1 through
PeripheralVariables10).
PeripheralVariables10).
•
The user.microapp.play_data elements.
How to Configure Network VRU Script Settings for the Play Data Micro-application
Use the ICM Configuration Manager’s Network VRU Script List tool’s Attributes tab to specify
parameters.
parameters.
Note:
• DTMF digit type-ahead is not supported by Play Media and Play Data micro-apps when
executing in Comprehensive mode (Type 7). However, this feature is supported for Type 5
calls.
calls.
• Voice barge-in is not supported by Play Media and Play Data micro-applications. However,
DTMF barge-in is supported for these micro-applications.
Step 1
Configure VRU Script field parameters:
•
Micro-application type. For Play Data, valid options are: PD or pd.
•
Data Playback Type. The kind of the data to be returned (“played”) to the caller. The valid
options are:
options are:
–
Number
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 4: Writing Scripts for Unified CVP
Using Unified CVP Micro-Applications