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If No Entry Timeout Occurs
If the caller does not enter input and No Entry Timeout period is exceeded, the following happens:
•
If the Number of No Entry Tries value has not been reached, Unified CVP plays the “no
entry” error message and re-plays the original prompt.
entry” error message and re-plays the original prompt.
•
If the Number of No Entry Tries value has been reached, Unified CVP exits the node through
the X (failure) branch, sets the Call.CallerEnteredDigits variable to NULL, the
user.microapp.error_code ECC variable to 17 (Reached Maximum No Entry Tries), and
returns control to Unified ICME.
the X (failure) branch, sets the Call.CallerEnteredDigits variable to NULL, the
user.microapp.error_code ECC variable to 17 (Reached Maximum No Entry Tries), and
returns control to Unified ICME.
Menu (M) Micro-Application
This micro-application plays a menu media file and retrieves a defined digit. (Menu is similar
to the Get Digit micro-application except that it only accepts one digit, which it checks for
validity.)
to the Get Digit micro-application except that it only accepts one digit, which it checks for
validity.)
Unified CVP passes the retrieved digit back to Unified ICME for further processing using the
Caller-Entered Digits (CED) field in the ICM/IVR Messaging interface.
Caller-Entered Digits (CED) field in the ICM/IVR Messaging interface.
How to Configure Network VRU Script Settings for the Menu Micro-Application
Use the ICM Configuration Manager’s Network VRU Script List tool’s Attribute tab to specify
parameters.
parameters.
Step 1
Configure VRU Script field parameters:
•
Micro-application type. For Menu, valid options are: M or m.
•
Media File Name. Name of the media file or external VoiceXML to be played (that is, the
prompt file). The valid options are:
prompt file). The valid options are:
–
A file name (for instance, a .wav file)
Note: The file name is case-sensitive.
–
null - (default) If this field is empty, Unified CVP examines the contents of the
user.microapp.inline_tts ECC variable. If this ECC variable contains a value, Unified
CVP prompts using TTS. If the ECC is empty, no prompt is played.
user.microapp.inline_tts ECC variable. If this ECC variable contains a value, Unified
CVP prompts using TTS. If the ECC is empty, no prompt is played.
–
-(number 1-10) - Unified CVP plays the file in the corresponding Call.PeripheralVariable
file. For example, entering -2 causes Unified CVP to look at Call.PeripheralVariable2.
file. For example, entering -2 causes Unified CVP to look at Call.PeripheralVariable2.
•
Media Library Type. Flag indicating the location of the media files to be played. The valid
options are:
options are:
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 4: - Writing Scripts for Unified CVP
Using Unified CVP Micro-Applications