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Figure 1: SIP-Based Unified CVP Solution
For more information about setting up a SIP-based Unified CVP system, see Chapter 12, "
," in Part 3.
The following figure shows a VoIP H.323 Unified CVP system.
Figure 2: H.323-Based Unified CVP Solution
For more information about setting up an H.323-based Unified CVP system, see Chapter 14,
"
"
," in Part 3.
Unified CVP Call Flow Models
Unified CVP provides a number of deployment model options which vary in terms of the call
flow model, geographic model, and physical model used.
flow model, geographic model, and physical model used.
For example, the options for call flow model consist of:
•
Call Director. For customers who:
–
Want to use Unified CVP only to provide Unified ICME with VoIP call switching
capabilities
capabilities
–
Do not need to use Unified CVP to control queued calls
–
Want to prompt/collect using third-party VRUs or ACDs
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
14
Chapter 1: - The Cisco Unified Customer Voice Portal Solution
About Unified CVP