Cisco Cisco Customer Voice Portal Downloads

Figure 93: ICM - Create Call Script - Define user.microapp.UseVXMLParams

On the Palette, click the Queue tab, and drag the Run External Script object onto the workspace
below the last Set Variable box.

Right-click the Run External Script object and click Properties to open its Properties dialog
box.

The box should list the Network VRU script you previously defined (PlayCVP_CallStudioScript).

Select the PlayCVP_CallStudioScript VRU script name.

Click OK at the bottom of the dialog box to submit and save the change and close the dialog
box.

On the Palette window, select the General tab and drag the End icon onto the work space below
the Run External Scripts box.

Connect the boxes to create the call flow as follows:

a.

Click the down-arrow at the bottom of the Start object (and hold the mouse button). Move
the mouse to the middle of the first Set Variable object and release the mouse button.

b.

Click the down-arrow on the first Set Variable object (hold the button). Move the mouse
to the middle of Set Variable object #2 and release the mouse button. Continue in this
manner to connect all of the Set Variable objects to each other in a chain and to connect
the last Set Variable object to the Run External Script object.

c.

Finally, click the "checkmark" (successfully completed exit point) at the bottom of the
Run External Script object (hold the button) and move to the middle of the End object and
release the mouse button. You should see something similar to the example below.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)