Cisco Cisco Customer Voice Portal Downloads
Figure 2: Call Flow
Note:
The call will remain as video accepted when transferring video to an audio-only agent.
Entity-Relationship Diagram
The following ER diagram shows the Unified CVP database schema.
Figure 3: ER Diagram
Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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Chapter 6: Introduction to the Database Schema
Entity-Relationship Diagram