Cisco Cisco Customer Voice Portal Downloads
Table of Contents
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation...........................................................................................................................4
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation...........................................................................................................................4
Cisco.com..............................................................................................................................................4
Product Documentation DVD.................................................................................................................4
Ordering Documentation........................................................................................................................5
Product Documentation DVD.................................................................................................................4
Ordering Documentation........................................................................................................................5
Cisco Technical Support & Documentation Website..............................................................................7
Submitting a Service Request...............................................................................................................7
Definitions of Service Request Severity.................................................................................................8
Submitting a Service Request...............................................................................................................7
Definitions of Service Request Severity.................................................................................................8
Data Categories.......................................................................................................................................18
Database Backup.....................................................................................................................................18
Retries: Backup and Purge.......................................................................................................................19
Database Recovery..................................................................................................................................20
Database Backup.....................................................................................................................................18
Retries: Backup and Purge.......................................................................................................................19
Database Recovery..................................................................................................................................20
Adding a Reporting Server..................................................................................................................24
Viewing Device State...........................................................................................................................28
Viewing Device State...........................................................................................................................28
Editing a Reporting Server..................................................................................................................28
Guidelines for Choosing Secure Passwords........................................................................................38
Uploading a Log Messages XML File..................................................................................................39
Downloading a Log Messages XML File.............................................................................................40
Editing the Log Messages XML File....................................................................................................41
Unified CVP Event Severity Levels......................................................................................................41
Guidelines for Choosing Secure Passwords........................................................................................38
Uploading a Log Messages XML File..................................................................................................39
Downloading a Log Messages XML File.............................................................................................40
Editing the Log Messages XML File....................................................................................................41
Unified CVP Event Severity Levels......................................................................................................41
Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
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