Cisco Cisco Customer Voice Portal Downloads Mode D'Emploi

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To Skip Call Flow, select the Skip and > menu option, which appears when certain elements are 
right-clicked. The menu displays a submenu with two choices: 

ƒ  Skip the element and treat it as an orphan. 
ƒ  Skip the element and keep it within the call flow by hard coding its exit state. 

If no exit states are mapped, only skipping as an orphan is available. Some elements, such as 
Hotlinks and Hotevents, can only be skipped as an orphan.  

Some elements cannot be skipped (such as Page Entry and Page Connector elements) and will 
not have this menu option. 

 

 

 

Once the Skip and > option is selected, the element and its exit state lines will be rendered in 
gray, except for the hard-coded exit state.