Cisco Cisco Customer Voice Portal Downloads Mode D'Emploi

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The system provides the 

logs

 folder of a particular application for log file storage (should the 

loggers require it).  To keep each instance’s logs separate, a subfolder with the name of the 
instance is created and all logs created by the logger instance are stored there. 

A developer can create their own loggers to supplement those provided with the VoiceXML 
Server. The Programming Guide for Cisco Unified Customer Voice Portal explains the process 
of constructing custom loggers using the Java API. This section will describe the loggers 
included with the software. 

VoiceXML Server includes six loggers that provide application-specific information: 
 

    An activity logger that records caller behavior 

    An application administration history logger that records administrative activity 

    An error logger that lists errors that occur within calls to the application 

    A debug logger that provides additional information, which may be useful when creating 

and debugging a new application 

    A data feed logger that provides call summary and application session summary data to 

the Reporting Server 

    An SNMP logger that sends information about logging events to an SNMP management 

station (if configured) or to a syslog server 

 
You can use Support Tools to manage these activity, error, and debug logs. Support Tools is 
Cisco Unified Contact Center's serviceability application. It provides a common, web-based user 
interface to a number of serviceability tools and works across all Cisco Unified Contact Center 
products. Refer to the Configuration and Administration Guide for Cisco Unified Customer 
Voice Portal for a description of Unified CVP logging. 

The Activity Logger is the main logger included with Unified CVP VoiceXML Server. It records 
into text log files all the activity taken by callers when they visit an application. It stores 
information about the call itself such as its ANI, what elements the caller encountered and in 
what order, and even detailed actions such as the values entered by the caller or the confidences 
of their utterances. The names of the log files created by the Activity Logger begin with 
“activity_log” and are delimited for easy importing into spreadsheets and databases. These logs 
have a fixed number of columns: 

   

. The session ID of the application visit as described in the VoiceXML Server Call 

Log section. 

   

. A timestamp of the event in a readable format. 

   

. The name of the current element the activity belongs to. Only functional 

elements (voice elements, action elements, decision elements, and insert elements) can 
appear here. This column would be empty if the activity does not apply to an element. 

   

. The category of the action. A list of categories is given below: