Cisco Cisco Customer Voice Portal Downloads Note De Mise
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Tag Content
Description
CallerActivity.NthExitState.
N
The name of a certain element’s exit state
visited in the call where N represents the
number for the nth element.
visited in the call where N represents the
number for the nth element.
CallerActivity.TimesElementVisited.
ELEMENT
The number of times an element was visited
in the call where ELEMENT represents the
name of the element.
in the call where ELEMENT represents the
name of the element.
CallerActivity.TimesElementVisitedExitState.
ELEMENT
.
EXIT_STATE
The number of times an element was visited
in the call with a particular exit state where
ELEMENT is the name of the element and
EXIT_STATE is the exit state.
in the call with a particular exit state where
ELEMENT is the name of the element and
EXIT_STATE is the exit state.
GeneralDateTime.HourOfDay.CURRENT
The current hour.
GeneralDateTime.HourOfDay.CALL_START
The hour the call started.
GeneralDateTime.Minute.CURRENT
The current minute.
GeneralDateTime.Minute.CALL_START
The minute the call started.
GeneralDateTime.DayOfMonth.CURRENT
The current day of the month.
GeneralDateTime.DayOfMonth.CALL_START The day of the month the call started.
GeneralDateTime.Month.CURRENT
The current month.
GeneralDateTime.Month.CALL_START
The month the call started.
GeneralDateTime.DayOfWeek.CURRENT
The current day of the week.
GeneralDateTime.DayOfWeek.CALL_START
The day of the week the call started.
GeneralDateTime.Year.CURRENT
The current year.
GeneralDateTime.Year.CALL_START
The year the call started.
The following tags will cause an error if the User Management System is inactive. Additionally,
these tags relate to the current user and will cause an error unless the call is linked to a UID.
these tags relate to the current user and will cause an error unless the call is linked to a UID.
Tag Content
Description
UserInfo.Demographic.NAME
The name of the current user.
UserInfo.Demographic.ZIP_CODE
The zip code of the current user.
UserInfo.Demographic.BIRTHDAY
The birthday of the current user.
UserInfo.Demographic.GENDER
The gender of the current user.
UserInfo.Demographic.SSN
The social security number of the current user.