Cisco Cisco Customer Voice Portal Downloads Note De Mise
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callAbandonRate
– Returns the percentage of calls that ended with the caller hanging up.
More specifically, this counts calls where the “how” action of the “end” category is hangup.
See Chapter 5: VXML Server Logging in the section titled The Application Activity Logger
for more on the different results and how ended values. Keep in mind, though, that despite
the name, a caller hanging up is not necessarily a bad thing since the caller could hang up
right before the application hung up on the caller and the end category would still be hangup.
This value would therefore be a good indication of how callers interact with the applications
on the system.
See Chapter 5: VXML Server Logging in the section titled The Application Activity Logger
for more on the different results and how ended values. Keep in mind, though, that despite
the name, a caller hanging up is not necessarily a bad thing since the caller could hang up
right before the application hung up on the caller and the end category would still be hangup.
This value would therefore be a good indication of how callers interact with the applications
on the system.
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callCompleteRate
– Returns the percentage of calls that ended normally. More specifically,
this counts calls where the “result” action of the “end” category is normal. See Chapter 5:
VXML Server Logging in the section titled The Application Activity Logger for more on the
different results and how ended values. This does not count calls into a suspended
application, calls ending in an error or timeout, or calls ending due to an element manually
invalidating the session. It is expected that this percentage be close to 100%.
VXML Server Logging in the section titled The Application Activity Logger for more on the
different results and how ended values. This does not count calls into a suspended
application, calls ending in an error or timeout, or calls ending due to an element manually
invalidating the session. It is expected that this percentage be close to 100%.
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averageCallDuration
– Returns the average duration of all calls handled by VXML Server, in
seconds. This helps the administrator determine if a particular call being analyzed represents
a typical call since a particularly long call could indicate a caller having trouble with the
application and a short call could indicate caller frustration with the application.
a typical call since a particularly long call could indicate a caller having trouble with the
application and a short call could indicate caller frustration with the application.