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Automatic Call Distributor

Advanced Intelligent Network, a broad term encompassing a carrier’s interface to adjunct computing 
devices like the NAM. 

Automatic Number Identification (calling party number).

A specific set of customer call-processing business rules as captured in the customer’s custom 
NAM/ICM scripts, the customer’s custom prompts, and any database lookups/API interactions defined 
to the NAM/ICM. Generally these rules will apply to a specific customer function.

Application Administrator, an ISN configuration and administration tool with a Web browser interface, 
which you use to perform tasks such as taking the Application Server engine in- and out-of-service, and 
monitoring system and call status.

The person who designs and writes the NAM/ICM scripts which comprise the logic of the application.

The ability to provide speaker independent voice recognition for gathering information form the calling 
party.

Application Service Provider.

Application Server, one component of the ISN. The VXML application responding the voice browser.

AVVID (Architecture for Voice, Video and Integrated Data) is the foundation of tomorrow's converged 
enterprise communication networks. This architecture encompasses converged client devices, 
infrastructure hardware/software, directory services, call processing, telephony/data applications, 
network and policy management, and service and support.

The customer’s custom prompts for use with their NAM/ICM scripts.

See “Out of Band Communications.”