Cisco Cisco Unified Customer Voice Portal 10.5(1)
Glossary
GL-9
Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
VRU Blind Transfer
The ability for a VRU to support blind transfer (see Blind Transfer definition) using the VRU interface.
VRU Type
A classification system for different types of call flows within the ICM system, used for determining
how to manage calls at VRUs or to be transferred to VRUs.
how to manage calls at VRUs or to be transferred to VRUs.
VXML or VoiceXML
Voice eXtensible Markup Language. A DTD specifying a language for defining forms and menus
which are used to conduct interactive dialogues with a user. The dialogue may involve the playing of
recorded audio prompts or TTS audio generated from the text in the document. Input from the user is
collected through ASR or DTMF. A VXML script may result in the playing of information retrieved
from a web application, posting of collected inputs to a web application, or transfer of the call to a third
party. VoiceXML is specified by the VoiceXML Forum (
which are used to conduct interactive dialogues with a user. The dialogue may involve the playing of
recorded audio prompts or TTS audio generated from the text in the document. Input from the user is
collected through ASR or DTMF. A VXML script may result in the playing of information retrieved
from a web application, posting of collected inputs to a web application, or transfer of the call to a third
party. VoiceXML is specified by the VoiceXML Forum (
http://www.voicexml.org)
.
VoIP
Voice over IP, the concepts of transmitting voice through a data network.