Cisco Cisco Customer Voice Portal 8.0(1) Guide Du Développeur

•

Obtaining telephony information such as the ANI and DNIS.

•

Obtaining application setting data such as the gateway adapter name, default audio path,
maintainer, etc.

•

Getting element or session data created by components run prior to the current component.

•

Retrieving a list of elements and the exit states encountered by the caller prior to the current
component.

•

Obtaining information on where the current application resides in order to aid in the loading
of custom content found there.

 adds to this the ability to alter some environment settings:

•

Getting access to the User Management system, allowing the component to create, modify,
or query information on users.

•

Creating session data. This class does not allow the creation of element data because only
elements can do so (the start of call class cannot, for example).

•

Adding custom content to the activity log and warnings to the error log.

•

Triggering custom logging events and warning events that are picked up by loggers.

•

Setting the maintainer, default audio path, application language and encoding, as well as the
call’s session timeout. At any point in the application, these settings can be changed.

•

Accessing the Global API to get and set application and global data (See 

 (http://www.cisco.com/en/

US/products/sw/custcosw/ps1006/products_user_guide_list.html), Chapter 2 in the section
Variables, for more information on application and global data).

The following bullets list the API classes that are used for various components (also found in
the 

 package). A detailed description of what each class

provides is given in the individual section for that component.

•

CallStartAPI – This class is sent as an argument to the start of call class.

•

CallEndAPI – This class is sent as an argument to the end of call class.

•

ElementAPI – This class is used by all standard and configurable element classes as well
as dynamic configuration classes. The following classes extend 

 to provide

additional functionality required for different kinds of elements.

–

ActionAPI / ActionElementData – The 

 class is used by generic action

element classes and is extended by 

 which is used by configurable

action element classes.

–

DecisionElementData – This class is used by configurable decision element classes.

Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)