Cisco Cisco Customer Voice Portal Downloads Guide Du Développeur
V
OICE
E
LEMENT
:
P
HONE
_W
ITH
_C
ONFIRM
C
ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
68
Element Data
Name
Type
Notes
value
string
The phone number captured.
value_confidence
float
This is the confidence value of the captured phone number utterance.
confirm_confidence
float
This is the confidence value of the captured confirm utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events occurred. If the max nomatch count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events occurred. If the max noinput count is 0, this exit state will never occur.
max_disconfirmed
The maximum number of disconfirmation occurred. If the max disconfirmed count is set to 0, this exit state will never occur.
done
The phone number captured was confirmed.
Audio Groups
Phone Capture
Name (Label)
Req’d
Max 1
Notes
collect_initial_audio_group
(Phone Initial)
(Phone Initial)
Yes
Yes
Played when the voice element first begins.
collect_nomatch_audio_group
(Phone NoMatch)
(Phone NoMatch)
No
No
Played when a nomatch event occurs during phone input capture. The
nomatch event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a nomatch.
nomatch event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a nomatch.
collect_noinput_audio_group
(Phone NoInput)
(Phone NoInput)
No
No
Played when a noinput event occurs during phone input capture. The
noinput event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a noinput.
noinput event count corresponds to the audio group count. If not
specified, the initial audio group will be played in the event of a noinput.
collect_help_audio_group
(Phone Help)
(Phone Help)
No
No
Played when a help event is triggered during phone input capture. The
help event count corresponds to the audio group count. By default, the
help event can be triggered by the voice input “help”. Additionally, other
voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not
specified, a help event will trigger the nomatch audio group to play (or
the initial audio group if nomatch audio group is not specified).
help event count corresponds to the audio group count. By default, the
help event can be triggered by the voice input “help”. Additionally, other
voice and DTMF inputs can be used to trigger the help event by
configuring a hotlink to throw a help event. If the audio group is not
specified, a help event will trigger the nomatch audio group to play (or
the initial audio group if nomatch audio group is not specified).